Privacy Policy
Overview
This Privacy Policy describes how AshvaCloud Enterprise ("we", "our", or "us") collects, uses, and shares your personal information when you visit or make a purchase from ashvacloud.com (the "Site"). We are committed to protecting your privacy and ensuring transparency in how we handle your data. Please review the details below to understand our practices.
Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:
- Device Information: Web browser, IP address, time zone, and cookies installed on your device.
- Browsing Information: Web pages or products viewed, referring websites or search terms, and interactions with the Site.
We collect this information using technologies such as:
- Cookies: Data files with anonymous unique identifiers.
- Log Files: Track actions on the Site, collecting data like IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files that record browsing activity.
When you make a purchase or attempt to make a purchase, we collect:
- Order Information: Name, billing address, shipping address, payment information (e.g., credit card numbers), email address, and phone number.
In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
- Fulfill orders, including processing payments, arranging shipping, and providing invoices or order confirmations.
- Communicate with you, such as responding to inquiries or providing customer support.
- Screen orders for potential risk or fraud.
- Provide information or advertising about our products, if you have opted in to receive such communications.
We use Device Information to:
- Enhance security by screening for potential risk or fraud (e.g., analyzing IP addresses).
- Improve and optimize the Site, such as generating analytics on customer browsing behavior and assessing marketing campaign success.
Sharing Your Personal Information
We share your Personal Information with third parties only as necessary to provide our services, including:
- Payment Processors: We use secure payment gateways compliant with the Payment Card Industry Data Security Standard (PCI DSS) to process payments. We do not store your payment card details on our servers.
- Shipping Companies: To fulfill your orders, we share necessary information with shipping providers.
- Analytics Providers: We use Google Analytics to understand how customers use the Site. Learn more about Google’s data practices at Google Privacy Policy or opt out at Google Analytics Opt-out.
- We may also share your Personal Information to comply with applicable laws, respond to legal requests (e.g., subpoenas or search warrants), or protect our rights.
Behavioural Advertising
We may use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page at NAI Consumer Opt-Out.
You can opt out of targeted advertising via:
Do Not Track
We do not alter our Site’s data collection or use practices in response to Do Not Track signals from your browser.
Your Rights
If you are a European resident, under the General Data Protection Regulation (GDPR), you have the right to:
- Access personal information we hold about you.
- Request correction, updating, or deletion of your personal information.
- Exercise data portability or object to processing for legitimate reasons.
To exercise these rights, contact us using the details below. We process your information to fulfill contracts (e.g., order processing) or pursue legitimate business interests, and your data may be transferred outside Europe, including to India.
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:
- Request information about how we collect, use, and disclose your personal information.
- Request deletion of your personal information, subject to certain exceptions.
We do not sell your personal information.
Data Retention
We retain Order Information for our records unless you request its deletion. We retain data as necessary to comply with legal obligations, resolve disputes, or enforce agreements.
Cookies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device, often with anonymous unique identifiers. Other technologies include beacons, tags, and scripts for analytics and site improvement.
Types of cookies we use:
- Session Cookies: Operate the Site.
- Preference Cookies: Remember your preferences and settings.
- Security Cookies: Enhance security.
- Advertising Cookies: Deliver relevant advertisements.
We use third-party cookies, such as Google Analytics, to analyze Site interactions. These cookies may transmit your IP address to Google’s servers in the United States for analytics purposes. You can opt out by installing the
Google Analytics Opt-out Browser Add-on.
You can refuse cookies via your browser settings, but this may affect your ability to use parts of the Site. For more information on cookies, visit
All About Cookies.
Payment Information
We do not store your payment card details on our servers. All payment transactions are processed through secure payment gateways compliant with PCI DSS standards.
Children's Privacy
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.
International Data Transfers
Your Personal Information may be transferred to and processed in countries other than your own, including India, where data protection laws may differ. By using our Site, you consent to such transfers. We take reasonable measures to ensure your data is protected in accordance with this Privacy Policy.
Data Security
We implement reasonable measures to protect your Personal Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. These include SSL encryption for data transmission and secure storage practices. However, no method of transmission over the Internet or electronic storage is 100% secure. gt;
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page, and we encourage you to review it periodically.
Contact Us
For questions, complaints, or to exercise your privacy rights, please contact us via:
Supporting Information
| Category | Details |
|---|
| Information Collected | Device Information (browser, IP address, cookies), Order Information (name, address, payment details, email, phone) |
| Use of Information | Order fulfillment, customer communication, fraud screening, marketing (with consent), site optimization |
| Sharing | Payment processors, shipping companies, Google Analytics, legal compliance |
| User Rights | Access, correct, delete data; GDPR and CCPA rights for eligible residents |
| Data Security | SSL encryption, secure storage, PCI DSS-compliant payment processing |
| Contact | privacy@ashvacloud.com, contact form on ashvacloud.com |